by Maksim Dzialendzik | September 10, 2026didlogic connects with Kenya’s BPO community on serving global markets
didlogic CEO Alex Kloc visited Kenya to meet local business process outsourcing (BPO) representatives and call center operators, alongside attending ITW Africa in Nairobi. The visit brought didlogic closer to the businesses building Kenya’s international outsourcing relationships and provided an opportunity to explore how voice connectivity can support their growth.
ITW Africa, held on September 7–10, 2026, brought together connectivity and digital infrastructure businesses in Nairobi. Alongside the event, Alex’s meetings included a representative of Kenya’s BPO association and a local call center owner.
For didlogic, these conversations are an opportunity to understand the requirements of operators on the ground and where its international voice services can help.
Connecting teams in Kenya with customers abroad
For a call center based in Kenya, serving an overseas client means connecting local agents with customers in another country, often across several time zones. The quality of those conversations becomes part of the service the client is paying for.
An agent needs to hear a customer clearly. An outbound call needs to reach the intended destination. A customer calling back needs a working number that reaches the right team. As a business adds clients and call volumes grow, those everyday requirements become increasingly important.
didlogic provides the voice infrastructure that connects contact center platforms to telephone networks. Its SIP trunking, international phone numbers, and outbound voice services are relevant to Kenyan operators building or expanding services for overseas clients.
When a call center takes on an overseas client, every call is part of that relationship. The team needs to hear the customer clearly, make calls reliably, and know who to turn to if something goes wrong. That’s where we can help. We want operators in Kenya to feel confident about the voice side of their service as they grow.
CEO, didlogic
Supporting international calling from Kenya
The right setup depends on the operator’s clients, destinations, platform, and expected traffic. Three areas are particularly relevant to international contact center operations.
Receiving calls from the markets clients serve
Through virtual phone numbers, businesses can give customers a number in a supported market and route incoming calls to their contact center. For a team in Kenya, this can support customer service for an overseas business. Number availability and registration requirements vary by country.
Reaching customers internationally
didlogic’s outbound voice services connect business calling platforms to fixed and mobile networks. Operators can discuss the destinations they need to reach, expected volumes, and caller ID requirements when planning a service.
Connecting the contact center platform
SIP trunking provides the connection between a compatible business phone or contact center system and the telephone network. This allows operators to build international calling into their existing workflows, subject to platform compatibility and configuration.
For a new client launch, these choices should be assessed together. Testing the intended destinations, checking number requirements, and planning capacity help establish whether the setup meets the service the operator has committed to deliver.
Building relationships with Kenyan operators
Meeting local business owners gives didlogic a better starting point for understanding how Kenyan call centers operate and what they need from an international voice provider.
The visit creates an opportunity to continue those conversations around specific requirements: which markets an operator serves, how its agents make and receive calls, and what needs to change as the business grows.
didlogic’s role is to support the connectivity behind those customer conversations. For Kenyan BPO businesses developing international services, that means having a voice provider they can speak with about the practical details of reaching customers abroad.
Running a call center in Kenya?
Talk to didlogic about your target markets, calling platform, and inbound or outbound voice requirements.