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Voice infrastructure for e-commerce

Answer shoppers and confirm orders on local numbers in every market you sell to, with didlogic supplying the phone numbers, SIP trunks, and carrier routes underneath the stack you already run.
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Trusted by

The carrier behind the checkout

+ countries

with local numbers

owned PoPs

on our own network

years

in carrier voice

%

voice service uptime

Every order touches the phone network

From first callback to doorstep, five kinds of calls decide whether an order completes. didlogic carries all of them on one account.
Lead conversion
In markets where checkout ends with "leave your number," the sale is closed on the phone. Reach leads on tested local caller IDs whose reputation is actively managed against live completion data, so calls ring through instead of dying in network-level spam filters. Direct routes keep the audio clear once the customer answers, and high-CPS capacity with answering machine detection keeps predictive dialers running at full pace.
Order confirmation
In cash-on-delivery markets, an unconfirmed order is a parcel that comes back. Run confirmation calls from your dialer or AI voice agent with local caller ID, so the customer sees a familiar number and picks up. Answering machine detection keeps agents off voicemail, and HLR lookups via API drop dead numbers from the list before anyone dials.
Delivery coordination
Last-mile calls fail quietly: the courier's number looks foreign, the customer does not answer, the parcel goes back to the warehouse. Route delivery calls through local numbers in each destination country and validate customer numbers before dispatch, so fewer deliveries end in a second attempt.
Customer support
"Where is my order" is a phone call in most of the world. Publish a local, national, or toll-free number per market, point it at your contact center or PBX over standard SIP, and route every market's calls into the queues you already run. One account, one balance, every storefront.
Returns and win-back
Refund disputes and reorder calls need the same local presence as the sale did. Keep the numbers customers already saved, and reach them from the same caller ID for follow-ups, so post-purchase contact does not look like spam.

What e-commerce teams check before switching carriers

We asked what stalls cross-border stores first. Small teams name coverage and paperwork. Large ones add call quality and cost control. All four show up here.
Numbers in every selling market
Numbers in every selling market
Coverage that matches your map. Local, mobile, national, and toll-free numbers in 140+ countries, including markets most providers do not stock. If you ship there, you can publish a number there.
Compliance checks in minutes
Compliance checks in minutes
Documents cleared in minutes, not days. Compliance documents are verified automatically in about 5 minutes, and our team manages end-user registration where countries require it. A market launch should wait on your logistics, not on a carrier ticket.
Calls that connect and sound clear
Calls that connect and sound clear
Direct routes, monitored 24/7. Termination is homed to in-country carriers on our own network, with failover that reroutes traffic before calls drop. Confirmation campaigns keep their answer rates; support calls keep their audio quality.

Costs you can see before you commit
Costs you can see before you commit
Transparent per-country pricing. Monthly rental plus a per-minute inbound rate, published for every country and number type. Outbound is billed at per-destination voice rates. No bundles hiding the real cost per market.

Capacity for peak season
Capacity for peak season
Provisioned for your busiest week. High-CPS routes for confirmation dialers and burst inbound during sales events. Tell us your traffic profile and engineers set routes to match it before the peak, not during it.

Works with the stack you already run
Works with the stack you already run
Standard SIP, no lock-in. Connect your contact center, PBX, dialer, or AI voice agent over SIP. Switch markets or tools without touching the voice layer, and take your numbers with you if you ever leave.

We are the carrier under your stack, not another dashboard

didlogic is not a helpdesk, a contact center suite, or an order management tool. We supply what those systems cannot: phone numbers in the markets you sell to, SIP connectivity to the public phone network, carrier routing, and the call records your reporting runs on.

Connect over standard SIP from your contact center platform, hosted or self-built PBX, predictive dialer, or AI voice agent. Numbers activate through the portal or API, CDRs arrive via API or webhook the moment a call ends, and call recordings map to each Call ID for QA. When you open a new market, only the numbers and routes change. Everything above them stays put.
We are the carrier under your stack, not another dashboard

Routes built for COD confirmation calls

COD dominates checkout across the Middle East, Southeast Asia, and Latin America, and every COD order that ships unconfirmed risks a failed delivery and a return trip. didlogic provisions this workload directly: high-CPS outbound routes with local caller ID in markets like the UAE, Saudi Arabia, Indonesia, and the Philippines, answering machine detection so agents or bots speak only to live customers, and HLR lookups via API that flag invalid or inactive numbers before the dialer starts. Share your destinations and daily call volume, and our engineers set up the routes before your first campaign.

Customer story

How an e-commerce platform restored 60%+ answer rates on Iraq's Zain network

Zain's network-level filtering had flagged the client's caller IDs, and outbound calls to Iraqi leads stopped connecting. didlogic rebuilt the lane with dedicated termination routes, caller IDs validated against live completion data, and a standing rotation process that retires numbers before they degrade, bringing answer seizure ratio back to a sustained 60%+.

60%+ sustained ASR on Zain
Iraq market recovered
Ongoing CLI rotation on the lane

Which number should your store publish?

Four number types, one billing model: monthly rental plus a per-minute inbound rate. The right pick depends on the market and how you want to appear on a shopper's screen.
Local
Tied to a city or area code. The default for market entry: shoppers see a hometown number on the contact page and on their caller ID.
Mobile
Mobile-range numbers, available where supported. Useful in markets where people screen calls and mobile-format numbers get answered first.
Toll-free
Free for the caller, reverse-billed to you. The choice for high-touch support lines where removing the cost barrier matters more than local flavor.
National
One non-geographic number for the whole country. Fits stores that ship nationwide and want a single line per market.

VIRTUAL NUMBERS

Local numbers in the markets you ship to

Monthly pricing per number with per-minute inbound rates, visible before you buy. Search any country in the pricing table.

See number pricing arrow-white-right

Built like a carrier, priced like self-service

Own network
We run our own Autonomous System and own the hardware in all 12 points of presence. Your support line does not detour through somebody else's cloud.
Direct in-country routes
Calls terminate through local carriers, taking the shortest domestic path. That is what keeps confirmation calls answered and support audio clear.
Engineers, not ticket queues
Peak-season traffic cannot wait for a next-business-day reply. Reach engineers over chat and email when a route needs attention.
One portal for every market
Numbers, trunks, CDRs, and billing in one place, with role-based access so regional teams see only their markets. Auto top-up with backup card rules means a declined card never takes a support line offline mid-sale.

What customers say about didlogic

Customers use didlogic to provision phone numbers, connect existing SIP systems, and manage inbound voice across markets. Here is what they say about setup, control, and reliability.

5.0

Smooth Onboarding, Excellent Support, and Reliable AI-Ready Performance

We've had a very positive experience. The onboarding process was smooth, and the support from our Account Manager has been excellent throughout. The web portal is intuitive and easy to use, making day-to-day management straightforward. Integration with our systems was simple and quick, allowing us to get up and running without any major challenges.

Review collected by and hosted on G2.com
5.0

Best in Class

After evaluating multiple providers didlogic came out on top. Their technology infrastructure and expertise convinced us immediately

Review collected by and hosted on Trustpilot
5.0

Always-Available Support and Great Deals

Account managers always there and happy to help. Customer support the same. They provide good deals and prices.

Review collected by and hosted on G2.com
5.0

Superior Global Coverage with Unmatched Support

I use didlogic as a VoIP provider because they cover more countries than the competition. Their quality and support are spot on. I really like their in-person CSM because we don't have an in-house VoIP engineer, so knowing they're always around is reassuring.

Review collected by and hosted on G2.com
5.0

Seamless Integration

Connected our 3CX system without any issues. Their interoperability with different PBX platforms is exactly what we needed for our hybrid setup

Review collected by and hosted on Trustpilot
5.0

Fantastic Platform

The self service portal gives you complete control over your numbers and trunks. Real time provisioning means no waiting around for support tickets

Review collected by and hosted on Trustpilot

Frequently asked questions

Why do online stores need local phone numbers?

A local number gives shoppers a familiar way to reach support and gives the store’s outbound calls a caller ID people recognize. Calls presented with a local caller ID are generally more likely to be answered than calls from foreign or anonymous numbers, which matters for order confirmation, delivery coordination, and support callbacks. didlogic provides local numbers in 140+ countries.

What is a COD confirmation call?

A cash-on-delivery confirmation call is an outbound call placed after checkout to verify that the customer placed the order and will accept the parcel. Stores in COD-heavy markets run these calls through dialers or AI voice agents to reduce failed deliveries and return-to-origin costs. didlogic supplies the local caller ID, high-CPS routes, answering machine detection, and HLR list validation these workflows run on.

How does an e-commerce business get phone numbers in other countries?

Create a didlogic account, search the country and number type in the portal, and activate numbers directly. Most destinations provision the same day. Countries with local registration requirements take longer, and the didlogic team handles the documentation to keep the process short.

Which number type should an online store use: local, national, or toll-free?

A local number is the default for entering a market, since shoppers recognize the format. A national number suits stores that ship country-wide and want one line per market. A toll-free number is free for the caller and fits high-touch support lines. Mobile-range numbers help in markets where people answer mobile-format numbers first. All four are billed as a monthly rental plus a per-minute inbound rate.

Does didlogic replace my helpdesk or contact center software?

No. didlogic is the carrier layer underneath those tools. Your helpdesk, contact center platform, or dialer keeps handling tickets, queues, and reporting, while didlogic supplies the phone numbers, SIP routes, and call records they run on.

Can AI voice agents handle order status and confirmation calls?

Yes. Teams connect AI voice agents built on platforms like Vapi, Retell, ElevenLabs, or LiveKit to didlogic over SIP, then run order status lines and confirmation calls on local numbers in each market. See the AI voice page for how the connection works.

How fast can numbers go live before a market launch or sales peak?

Same day for most destinations, activated in real time through the portal or API. Compliance documents are verified automatically in about 5 minutes, and countries with local registration requirements take longer, with the didlogic team managing the paperwork. For peak-season traffic, share your expected volumes in advance and routes are provisioned to match.

Can I validate customer phone numbers before dialing?

Yes. HLR lookups via API check in real time whether a mobile number is active, valid, roaming, or ported. Stores use this at checkout or before dispatch to catch mistyped numbers and clean dialing lists, which cuts failed confirmation calls and bounced deliveries.

What does calling cost for an online store?

Numbers are billed as a monthly rental plus a per-minute rate on inbound calls, with exact figures published per country and number type on the phone number pricing page. Outbound calls are billed per destination at the rates on the call rates page. Everything is prepaid from one account balance.

Can I keep my existing support numbers?

Yes. Eligible numbers can be ported to didlogic and keep working throughout the transfer, so the numbers printed on packaging and saved in customers’ phones do not change. Timelines depend on the country and the current provider.

Get started free

Create an account, pick your first numbers, and connect your stack.