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Voice infrastructure for healthcare

Reach patients on local numbers they recognize and answer, in every country you serve. didlogic supplies the phone numbers, SIP trunks, and encrypted routes underneath the scheduling, PBX, and contact tools your clinic already runs.
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Trusted by

The carrier behind every patient call

+ countries

with local numbers

owned PoPs

on our own network

years

in carrier voice

%

voice service uptime

Every patient journey runs on phone calls

From the first enquiry to post-treatment follow-up, five kinds of calls decide whether a patient books, shows up, and comes back. didlogic carries all of them on one account.
International patient acquisition
Medical and dental tourism starts with a lead form and closes on the phone. Call prospective patients in Italy, Germany, France, and every other market you recruit from, presenting a local caller ID for each country, so your coordinators reach people instead of voicemail. Direct in-country routes keep the audio clear during conversations where trust is the whole sale.
Appointment scheduling and reminders
A missed reminder call is an empty chair. Run reminder and confirmation calls from your existing system or an AI voice agent on local numbers patients recognize, with answering machine detection so staff speak only to live patients. HLR lookups via API flag inactive mobile numbers before anyone dials.
Inbound patient lines
Publish a local, national, or toll-free number for each market or each clinic location, and route every line into the reception desk, call group, or contact platform you already use over standard SIP. One account, one balance, every location and language line.
Telehealth and virtual care
Telehealth platforms connect to didlogic over SIP for both directions: local numbers patients can call, and outbound routes for clinician callbacks and automated notifications. Numbers activate through the portal or API, so adding a new market is a provisioning step, not a project.
Follow-up and aftercare
Post-treatment check-ins, test result callbacks, and recall campaigns should come from the same number the patient already saved. Keep one consistent caller ID per market across the whole relationship, so follow-up calls get answered instead of screened.

What clinics and telehealth teams need from a voice carrier

Private clinics, telehealth platforms, and medical tourism teams all arrive with the same shortlist. Can we reach patients in every country we treat, are the calls private, how long does the paperwork take, and does the number on our website have to change.
Local caller ID in every patient market
Local caller ID in every patient market
Local, mobile, national, and toll-free numbers in 140+ countries. Whether patients are across town or across a border, your calls show up as a number they recognize.
Encrypted calls, certified operations
Encrypted calls, certified operations
TLS encrypts SIP signaling, and optional SRTP encrypts the audio stream itself, available on inbound DID numbers as well as outbound calls. didlogic is certified to ISO/IEC 27001:2022 and ISO 9001:2015.
Paperwork that does not stall care
Paperwork that does not stall care
Compliance documents are verified automatically in about 5 minutes, and our team manages end-user registration where countries require it. Opening a line for a new patient market should not wait on a carrier ticket.
Keep your existing numbers
Keep your existing numbers
Eligible numbers port to didlogic and keep working throughout the transfer. The number printed on appointment cards, prescriptions, and your website does not change.
Reliability patients can call at 8 a.m.
Reliability patients can call at 8 a.m.
Termination is homed to in-country carriers on our own network and monitored 24/7, with failover that reroutes traffic before calls drop. Morning booking rushes and reminder campaigns stay up.
Fits your existing systems
Fits your existing systems
Standard SIP that connects your PBX, 3CX, contact platform, dialer, or AI voice agent. No proprietary lock-in, and your numbers move with you if you ever leave.

The carrier under your clinic's stack, not another patient portal

didlogic is not a practice management system, a telehealth app, or a contact center suite. We supply what those systems cannot: phone numbers in the countries your patients live in, SIP connectivity to the public phone network, carrier routing, and the call records your reporting runs on.

Connect over standard SIP from your PBX, 3CX or Asterisk build, hosted contact platform, or AI voice agent. Numbers activate through the portal or API, CDRs arrive via API or webhook the moment a call ends, and call recordings map to each Call ID for quality review. When you open a clinic location or a new patient market, only the numbers and routes change. Everything above them stays put.

Browse setup guides →
The carrier under your clinic's stack, not another patient portal

Built for clinics that treat patients from abroad

Clinics in Albania, Turkey, and across Eastern Europe compete for the same patients in Italy, Germany, France, and the UK. The first phone call decides who wins the case.

A coordinator calling from an unfamiliar foreign number gets screened. The same coordinator calling from a local number in the patient’s own country gets answered.

didlogic provisions that workload directly:

  • Local caller ID in every market you recruit from, so leads see a number from their own country
  • Direct in-country routes, so consultation calls stay clear when trust is the whole sale
  • Call recording mapped to each Call ID, for coordinator QA and training
  • HLR lookups via API, to clean lead lists before your team starts dialing

Tell us which countries your patients come from and our engineers set up the numbers and routes to match.

Customer story

Why an Albanian dental clinic calls its European patients on local numbers

Family Dental Care treats patients travelling from Italy, Germany and France, but calls from an Albanian number went unanswered by people who had just filled in an enquiry form. The clinic now runs local numbers in each target market through didlogic, so a prospective patient sees a domestic number and can call straight back on it.

3 markets with local numbers
Italy, Germany, France patient source markets

Which number type should your clinic use?

Four number types, one billing model: monthly rental plus a per-minute inbound rate. The right pick depends on the market and how you want to appear on a patient's screen.
Local
Tied to a city or area code. The default for a clinic location or for calling patients in a specific market: they see a hometown number on their caller ID.
Mobile
Mobile-range numbers, available where supported. Useful in markets where patients screen calls and mobile-format numbers get answered first.
Toll-free
Free for the caller, reverse-billed to you. Fits patient support and enquiry lines where removing the cost barrier matters more than local flavor.
National
One non-geographic number for the whole country. Fits telehealth services and clinic groups that want a single line per market.

VIRTUAL NUMBERS

Local numbers where your patients are

Monthly pricing per number, with per-minute inbound rates, all visible before you buy. Search any country in the pricing table.

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We own the network your patient calls run on

Own network
We operate our own Autonomous System and own the hardware in all 12 points of presence. Patient calls do not detour through third-party clouds.
Direct in-country routes
Calls terminate through local carriers, taking the shortest domestic path. That is what keeps reminder calls answered and consultation audio clear.
Engineers, not ticket queues
A booking line outage cannot wait for a next-business-day reply. Reach engineers over chat and email when a route needs attention.
One portal for every location
Numbers, trunks, CDRs, and billing in one place, with role-based access so each clinic or team sees only its own lines. Auto top-up with backup card rules means a declined card never takes a patient line offline.

What customers say about didlogic

Customers use didlogic to provision phone numbers, connect existing SIP systems, and manage inbound voice across markets. Here is what they say about setup, control, and reliability.

5.0

Smooth Onboarding, Excellent Support, and Reliable AI-Ready Performance

We've had a very positive experience. The onboarding process was smooth, and the support from our Account Manager has been excellent throughout. The web portal is intuitive and easy to use, making day-to-day management straightforward. Integration with our systems was simple and quick, allowing us to get up and running without any major challenges.

Review collected by and hosted on G2.com
5.0

Best in Class

After evaluating multiple providers didlogic came out on top. Their technology infrastructure and expertise convinced us immediately

Review collected by and hosted on Trustpilot
5.0

Superior Global Coverage with Unmatched Support

I use didlogic as a VoIP provider because they cover more countries than the competition. Their quality and support are spot on. I really like their in-person CSM because we don't have an in-house VoIP engineer, so knowing they're always around is reassuring.

Review collected by and hosted on G2.com
5.0

Always-Available Support and Great Deals

Account managers always there and happy to help. Customer support the same. They provide good deals and prices.

Review collected by and hosted on G2.com
5.0

Seamless Integration

Connected our 3CX system without any issues. Their interoperability with different PBX platforms is exactly what we needed for our hybrid setup

Review collected by and hosted on Trustpilot
5.0

Fantastic Platform

The self service portal gives you complete control over your numbers and trunks. Real time provisioning means no waiting around for support tickets

Review collected by and hosted on Trustpilot

Frequently asked questions

How do medical tourism clinics call international patients?

Clinics that treat patients from abroad provision local phone numbers in each country they recruit from, then present that local caller ID when coordinators call leads. A patient in Italy sees an Italian number, which is generally more likely to be answered than a foreign or anonymous one. didlogic supplies local numbers in 140+ countries with direct in-country routes and per-call recordings for quality review.

Why do clinics use local phone numbers instead of one international line?

Calls presented with a local caller ID are generally more likely to be answered than calls from unfamiliar foreign numbers, which matters for appointment reminders, follow-ups, and lead calls where an unanswered call is a lost booking. A local inbound number also gives patients a familiar, low-cost way to reach the clinic.

Are calls through didlogic encrypted?

Yes, encryption is available. TLS protects SIP signaling, and optional SRTP encrypts the audio stream itself, so third parties cannot read or tamper with the call. didlogic supports SRTP on inbound DID numbers as well as outbound calls, and operations are certified to ISO/IEC 27001:2022 and ISO 9001:2015. See the encrypted calls page for supported platforms.

Can a clinic keep its existing phone numbers?

Yes. Eligible numbers can be ported to didlogic and keep working throughout the transfer, so the number printed on appointment cards, signage, and your website does not change. Timelines depend on the country and the current provider.

Does didlogic replace a practice management or telehealth system?

No. didlogic is the carrier layer underneath those systems. Your scheduling software, telehealth platform, PBX, or contact tool keeps handling appointments, records, and workflows, while didlogic supplies the phone numbers, SIP routes, and call records they run on.

Can AI voice agents handle appointment scheduling and reminder calls?

Yes. Teams connect AI voice agents built on platforms like Vapi, Retell, ElevenLabs, or LiveKit to didlogic over SIP, then run scheduling lines and reminder campaigns on local numbers in each market. Answering machine detection keeps the agent off voicemail. See the AI voice page for how the connection works.

How fast can a clinic get numbers in a new country?

Same day for most destinations, activated in real time through the self-service portal or API. Compliance documents are verified automatically in about 5 minutes. Countries with local registration requirements take longer, and the didlogic team manages the documentation to keep timelines short.

Can didlogic record patient calls for quality review?

Yes. Call recording can be enabled per SIP account or per phone number, and each recording is mapped to its call detail record by Call ID. Webhooks notify your systems the moment a recording is ready, so you can pull the audio into your own storage and review workflow, and leave recording off on lines where you do not want it.

What does calling cost for a healthcare organization?

Numbers are billed as a monthly rental plus a per-minute rate on inbound calls, with exact figures published per country and number type on the phone number pricing page. Outbound calls are billed per destination at the rates on the call rates page. Everything is prepaid from one account balance.

Can reminder calls be validated before dialing?

Yes. HLR lookups via API check in real time whether a mobile number is active, valid, roaming, or ported. Clinics use this to catch mistyped numbers at intake and clean recall lists before a campaign, which cuts failed reminder calls and wasted coordinator time.

Get started free

Create an account, pick your first numbers, and connect your stack.