+ countries
with local numbers
owned PoPs
on our own network
years
in carrier voice
%
voice service uptime
The UK is the clearest case. Since 29 January 2025, Ofcom expects providers to block calls arriving from outside the UK that present a UK number as the Presentation Number, with a narrow set of exceptions. In July 2026 it published a decision extending the approach to UK mobile numbers.
If you service or collect from a hub abroad, that changes what a caller ID is. Set one in a softphone and the call can be blocked outright, or delivered with the number withheld. Neither reaches the customer.
The fix is structural rather than clever: originate the call in the country whose number you present, on numbers held in your own account, through a provider licensed in that market.
Tell us where you call from and where you call into. Our engineers check what each market currently allows before you commit.
VIRTUAL NUMBERS
Monthly rental per number plus per-minute inbound rates, published per country and number type before you buy. Outbound is billed per destination. Search any country in the pricing table.
Customers use didlogic to provision phone numbers, connect existing SIP systems, and manage inbound voice across markets. Here is what they say about setup, control, and reliability.
Article 16(7) of MiFID II requires investment firms to record calls relating to client orders, including calls intended to lead to a transaction that never happens. Delegated Regulation (EU) 2017/565 sets a five-year minimum, extendable to seven at a regulator’s request, and requires that records be unalterable and producible on demand.
didlogic is a carrier, not an archive. Worth being precise about the split.
What we supply
What stays with you
No SIP trunk makes a firm compliant. Any vendor telling you otherwise is selling something it cannot deliver.
Four things, consistently: phone numbers in every market where it holds customers, caller ID presentation that survives the receiving network’s checks, encryption on signaling and audio, and call recordings that can be tied to a specific call and handed to a retention system. didlogic supplies local, national, mobile, and toll-free numbers in 140+ countries, TLS with optional SRTP, and recordings mapped to each call detail record by Call ID.
Calls presented with a local caller ID are generally more likely to be answered than calls from unfamiliar foreign or withheld numbers, which matters most on verification callbacks, arrears calls, and renewal contact where an unanswered call has a direct cost. A local inbound number also gives customers a familiar, low-cost way to reach the institution. didlogic provides local numbers in 140+ countries.
Only in limited circumstances. Ofcom’s CLI guidance sets out that UK providers are expected to identify and block calls arriving from outside the UK that present a UK number as the Presentation Number, apart from a limited set of legitimate use cases, and Ofcom published a decision in July 2026 extending the approach to UK mobile numbers. The practical route for a financial firm is to originate the call in-country, on numbers held in its own account, through a provider licensed in that market. didlogic offers in-country SIP trunking and Licensed Local Voice Service in selected jurisdictions including the United Kingdom.
didlogic supplies the recording, not the compliance programme. We record the carrier leg per SIP account or per number, map each file to its call detail record by Call ID, and notify your systems by webhook the moment a recording is ready. Retention periods, non-erasable storage, access traceability, supervision, and scoping remain the firm’s obligations under Article 16(7) of MiFID II and Article 76 of Delegated Regulation (EU) 2017/565. No carrier can discharge those on your behalf.
Yes, encryption is available. TLS protects SIP signaling, and optional SRTP encrypts the audio stream itself, so third parties cannot read or tamper with the call in transit. didlogic supports SRTP on inbound DID numbers as well as outbound calls. Operations are certified to ISO/IEC 27001:2022 and EN ISO 9001:2015 by TÜV AUSTRIA. See the encrypted calls page for supported platforms.
No. didlogic is the carrier layer underneath them. Your contact center suite, CRM, dialer, or core system keeps handling queues, cases, records, and workflow, while didlogic supplies the phone numbers, SIP routes, recordings, and call records they run on.
Same day for most destinations, activated in real time through the self-service portal or API. Compliance documents are verified automatically in about 5 minutes. Countries with local registration requirements take longer, and the didlogic team manages the documentation to keep timelines short.
Yes. Eligible numbers can be ported to didlogic and keep working throughout the transfer, so the numbers printed on cards, statements, and policy documents do not change. Timelines depend on the country and the current provider.
Yes. Teams connect AI voice agents built on platforms like Vapi, Retell, ElevenLabs, or LiveKit to didlogic over SIP, then run reminder and servicing lines on local numbers in each market. Answering machine detection keeps the agent off voicemail. What the agent is permitted to say, disclose, or collect remains governed by your own conduct rules. See the AI voice page for how the connection works.
Yes. HLR lookups via API check in real time whether a mobile number is active, valid, roaming, or ported. Teams use this at application intake and before arrears or renewal campaigns to catch mistyped numbers and drop dead records, which cuts failed attempts and wasted agent time.
Numbers are billed as a monthly rental plus a per-minute rate on inbound calls, with exact figures published per country and number type on the phone number pricing page. Outbound calls are billed per destination at the rates on the call rates page. Everything is prepaid from one account balance.
didlogic provides local, national, mobile, and toll-free numbers in 140+ countries, including markets that are difficult to source elsewhere. The phone number pricing page carries the full list with live pricing.
Create an account, pick your first numbers, and connect your stack.
