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By 31 January 2027, the U.K. will switch off the PSTN, forcing every remaining landline onto IP. That deadline sums up the global direction: cloud calling at internet scale. Microsoft already reports 20+ million Teams Phone PSTN users, and Zoom Phone passed 7 million paid seats, both ecosystems built around SIP.  So the question isn’t […]

What if your business phone number could autonomously greet callers, qualify leads, or resolve support requests instantly, around the clock, and in any market where you operate? That future is here today.  DIDlogic numbers now integrate with ElevenLabs Conversational AI, enabling businesses to “Bring Your Own Bots” to the phone line. With DIDlogic providing global […]

Global demand for virtual phone numbers is exploding. The Direct Inward Dialing (DID) market is projected to reach $47.5 billion by 2032, growing at a 16.3% CAGR from 2023. That growth reflects a major shift: businesses no longer rely on hardware PBX systems or country-specific landlines to stay connected. Instead, they adopt DID numbers to […]

Enterprises aren’t just migrating to the cloud for email and file sharing, phone systems are following the same path. The global SIP trunking market is projected to grow at a CAGR of 12.6% from 2023 to 2030, driven by the shift from legacy PRI lines to VoIP technology and unified communications platforms. For companies scaling […]

Telecom spend hides a lot of waste. Companies that move from PRI to SIP often cut monthly voice costs by 40–60%, according to Nemertes Research findings widely cited across the industry.  Urgency is rising. The SIP trunking market stands at USD 73.14B in 2025 and is projected to reach USD 157.91B by 2030 (16.64% CAGR) […]

Text messaging is now the preferred communication method for over 85% of smartphone users, even when interacting with businesses, according to the most recent reports. But what happens when that customer tries to text a company’s toll-free number, one that’s historically been reserved for voice calls? The expectation is simple: If a number is publicly […]

Despite the rise of chatbots, messaging apps, and AI-driven self-service, over 64% of consumers still prefer speaking to a real person by phone when dealing with complex issues, according to Customer Contact Week’s 2023 report. And that preference isn’t just about convenience, it’s about trust, reassurance, and resolution. The shift to digital-first communication hasn’t eliminated […]

More than 57% of SMBs expanding globally rely on toll-free numbers to handle inbound customer calls. But most don’t realize those numbers often stop working the moment their customers cross a border. Take this scenario: A business based in New York lists a standard US 800 number as its main customer support line. A client […]

Over 42% of consumers say they still prefer resolving complex or urgent issues through a phone call rather than digital channels. Despite the explosion of messaging, live chat, and AI-powered assistants, the voice channel continues to dominate in moments that matter, especially when the stakes are high or time is tight. For businesses, this creates […]

In 2024 alone, U.S. consumers lost $12.5 billion to phone-related fraud, an all-time high, according to the Federal Trade Commission (FTC). A growing portion of these scams now involve toll-free numbers, which were once seen as symbols of corporate trust. But that perception is precisely what scammers exploit. By hijacking or spoofing 1-800 numbers, fraudsters […]

Businesses face a crucial question when adopting SIP trunks: how many calls can one handle simultaneously? While providers often quote generic channel limits, real capacity depends on many factors. According to a 2024 Cisco report, over 70% of VoIP issues trace back to bandwidth or configuration mistakes, not just channel count. Understanding what truly defines […]

More than 90% of global enterprises plan to shift from legacy ISDN/E1 lines to SIP trunking by 2025, driven by the official decommissioning of ISDN networks worldwide. This isn’t just a technical upgrade, it’s a strategic choice that impacts scalability, cost management, and digital transformation readiness. ISDN’s phase-out accelerates the need for businesses to adopt […]

Choosing between SIP trunking and ISDN remains a pressing IT challenge with significant impacts on costs, flexibility, and business continuity. This article cuts through generic advice, offering a technical and strategic deep dive tailored for today’s infrastructure realities. ISDN’s global phase-out has transformed this decision from a simple comparison into a critical urgency. Many countries […]

By 2026, global VoIP traffic is expected to exceed 200 billion minutes per month, reflecting a massive shift towards SIP trunking for business communications. This surge comes amid rapid digital transformation and expanding hybrid workforces demanding flexible, secure voice infrastructure. At the same time, legacy telephony systems are aging and losing support, exposing businesses to […]

Nearly 70% of businesses globally have adopted VoIP or UCaaS solutions, reflecting a compound annual growth rate of over 15% in this market. Remote and hybrid work models have surged, pushing companies to rethink their communication infrastructure. Choosing between SIP trunking and Cloud PBX isn’t just a tech decision, it influences agility, cost, and competitive […]

The  shift to remote work and cloud PBX has accelerated VoIP adoption worldwide. Yet many decision-makers still confuse SIP sessions and SIP trunks, two related terms that drive very different voice infrastructure outcomes. Understanding their distinct roles clarifies which approach scales best as your business grows. Key Takeaways SIP sessions represent individual call connections between […]

By 2027, over 80% of enterprises will have adopted cloud-based communication solutions, reflecting a rapid shift away from traditional telephony systems. This transition isn’t just about upgrading phones, it’s about rethinking the entire voice infrastructure to meet new demands. Hybrid workforces and digital transformation push organizations to find flexible, scalable communication platforms. Meanwhile, legacy systems […]

In 2023, VoIP-based phone systems accounted for over 62% of global enterprise telephony deployments, yet 43% of those organizations reported at least one telephony-related security incident, according to IBM’s X-Force Threat Intelligence Index. The shift to hybrid voice infrastructure, blending internet-based communication with legacy PBX systems, has expanded the attack surface far beyond traditional IT […]