Vram Bastadjian

Legacy phone lines keep draining budgets and slow every change. The SIP trunking market will reach $73.14B in 2025 and is projected to hit $157.91B by 2030 at a 16.64% CAGR, driven by enterprise migration to IP voice and mandated PSTN retirements. Deadlines add pressure. In the UK alone, BT urges businesses to move off […]

Legacy phone lines are quickly becoming a financial and operational burden. A single PRI channel often costs between $40 and $50 per month, while SIP channels typically range from $15 to $25 (source: TechTarget, Gartner). That difference may not look dramatic for one channel, but for a mid-size company running hundreds of concurrent calls, the […]

Every minute of telecom downtime costs businesses an average of $5,600. For contact centers or customer-facing teams, even a short disruption translates into lost sales, broken SLAs, and reputational damage that lingers long after systems are back online. That’s where SIP trunking failover comes in. Instead of a single point of failure, calls automatically reroute […]

Global enterprises are under mounting pressure to modernize how they connect distributed offices. Traditional telephony models simply don’t scale: the average PRI line costs $400–600 per month per location, according to TeleGeography. For a company running 50 branches, that translates into hundreds of thousands annually, before factoring in long-distance charges and separate maintenance contracts. SIP […]

In 2000, over 94% of U.S. households still had a landline. By 2023, that figure fell below 27% according to the CDC’s National Health Interview Survey. Businesses are following the same trajectory, shifting away from fixed lines toward internet-based telephony. The decline isn’t just cultural, it reflects real pain points with traditional systems: high costs […]

Enterprises that migrate from legacy PRI lines to SIP trunking often cut telephony costs by 30–60% while gaining flexibility in scaling channels up or down. Yet those savings never materialize when deployments fail to meet core technical and security requirements. Call drops, jitter, and even multimillion-dollar fraud cases are usually traced back to poor planning […]

By 31 January 2027, the U.K. will switch off the PSTN, forcing every remaining landline onto IP. That deadline sums up the global direction: cloud calling at internet scale. Microsoft already reports 20+ million Teams Phone PSTN users, and Zoom Phone passed 7 million paid seats, both ecosystems built around SIP.  So the question isn’t […]

What if your business phone number could autonomously greet callers, qualify leads, or resolve support requests instantly, around the clock, and in any market where you operate? That future is here today.  DIDlogic numbers now integrate with ElevenLabs Conversational AI, enabling businesses to “Bring Your Own Bots” to the phone line. With DIDlogic providing global […]

Global demand for virtual phone numbers is exploding. The Direct Inward Dialing (DID) market is projected to reach $47.5 billion by 2032, growing at a 16.3% CAGR from 2023. That growth reflects a major shift: businesses no longer rely on hardware PBX systems or country-specific landlines to stay connected. Instead, they adopt DID numbers to […]

Enterprises aren’t just migrating to the cloud for email and file sharing, phone systems are following the same path. The global SIP trunking market is projected to grow at a CAGR of 12.6% from 2023 to 2030, driven by the shift from legacy PRI lines to VoIP technology and unified communications platforms. For companies scaling […]

Telecom spend hides a lot of waste. Companies that move from PRI to SIP often cut monthly voice costs by 40–60%, according to Nemertes Research findings widely cited across the industry.  Urgency is rising. The SIP trunking market stands at USD 73.14B in 2025 and is projected to reach USD 157.91B by 2030 (16.64% CAGR) […]

Text messaging is now the preferred communication method for over 85% of smartphone users, even when interacting with businesses, according to the most recent reports. But what happens when that customer tries to text a company’s toll-free number, one that’s historically been reserved for voice calls? The expectation is simple: If a number is publicly […]

Despite the rise of chatbots, messaging apps, and AI-driven self-service, over 64% of consumers still prefer speaking to a real person by phone when dealing with complex issues, according to Customer Contact Week’s 2023 report. And that preference isn’t just about convenience, it’s about trust, reassurance, and resolution. The shift to digital-first communication hasn’t eliminated […]

More than 57% of SMBs expanding globally rely on toll-free numbers to handle inbound customer calls. But most don’t realize those numbers often stop working the moment their customers cross a border. Take this scenario: A business based in New York lists a standard US 800 number as its main customer support line. A client […]

Over 42% of consumers say they still prefer resolving complex or urgent issues through a phone call rather than digital channels. Despite the explosion of messaging, live chat, and AI-powered assistants, the voice channel continues to dominate in moments that matter, especially when the stakes are high or time is tight. For businesses, this creates […]

In 2024 alone, U.S. consumers lost $12.5 billion to phone-related fraud, an all-time high, according to the Federal Trade Commission (FTC). A growing portion of these scams now involve toll-free numbers, which were once seen as symbols of corporate trust. But that perception is precisely what scammers exploit. By hijacking or spoofing 1-800 numbers, fraudsters […]

Businesses face a crucial question when adopting SIP trunks: how many calls can one handle simultaneously? While providers often quote generic channel limits, real capacity depends on many factors. According to a 2024 Cisco report, over 70% of VoIP issues trace back to bandwidth or configuration mistakes, not just channel count. Understanding what truly defines […]

More than 90% of global enterprises plan to shift from legacy ISDN/E1 lines to SIP trunking by 2025, driven by the official decommissioning of ISDN networks worldwide. This isn’t just a technical upgrade, it’s a strategic choice that impacts scalability, cost management, and digital transformation readiness. ISDN’s phase-out accelerates the need for businesses to adopt […]

Choosing between SIP trunking and ISDN remains a pressing IT challenge with significant impacts on costs, flexibility, and business continuity. This article cuts through generic advice, offering a technical and strategic deep dive tailored for today’s infrastructure realities. ISDN’s global phase-out has transformed this decision from a simple comparison into a critical urgency. Many countries […]

By 2026, global VoIP traffic is expected to exceed 200 billion minutes per month, reflecting a massive shift towards SIP trunking for business communications. This surge comes amid rapid digital transformation and expanding hybrid workforces demanding flexible, secure voice infrastructure. At the same time, legacy telephony systems are aging and losing support, exposing businesses to […]

Nearly 70% of businesses globally have adopted VoIP or UCaaS solutions, reflecting a compound annual growth rate of over 15% in this market. Remote and hybrid work models have surged, pushing companies to rethink their communication infrastructure. Choosing between SIP trunking and Cloud PBX isn’t just a tech decision, it influences agility, cost, and competitive […]

The  shift to remote work and cloud PBX has accelerated VoIP adoption worldwide. Yet many decision-makers still confuse SIP sessions and SIP trunks, two related terms that drive very different voice infrastructure outcomes. Understanding their distinct roles clarifies which approach scales best as your business grows. Key Takeaways SIP sessions represent individual call connections between […]

By 2027, over 80% of enterprises will have adopted cloud-based communication solutions, reflecting a rapid shift away from traditional telephony systems. This transition isn’t just about upgrading phones, it’s about rethinking the entire voice infrastructure to meet new demands. Hybrid workforces and digital transformation push organizations to find flexible, scalable communication platforms. Meanwhile, legacy systems […]

In 2023, VoIP-based phone systems accounted for over 62% of global enterprise telephony deployments, yet 43% of those organizations reported at least one telephony-related security incident, according to IBM’s X-Force Threat Intelligence Index. The shift to hybrid voice infrastructure, blending internet-based communication with legacy PBX systems, has expanded the attack surface far beyond traditional IT […]

Global voice infrastructure silently powers almost every customer interaction. Yet only a few procurement teams realize how fragile or fragmented that infrastructure becomes without the right Direct Inward Dialing (DID) provider behind it. In 2023, enterprises reported $4.4 million in average annual losses tied to telecom downtime, fraud, and compliance failures — all linked directly […]

According to Salesforce’s research, 88% of customers say the experience a company provides is as important as its products or services. For many businesses, that experience begins with a phone number, often the first point of contact. Whether customers are dialing a Direct Inward Dialing (DID) number or a Toll-Free line, the choice shapes not […]

In 2024, over 61% of businesses globally transitioned their voice infrastructure to SIP-based systems, leaving traditional PRI lines increasingly sidelined. While SIP trunking continues to dominate the future of business telephony, PRI still holds firm in some sectors — not because it’s better, but because it’s embedded. Choosing between PRI and SIP is less about […]

DIDLogic is now officially listed in the German Telecom Register under registration number 25/067, following successful submission and approval under §5 of the German Telecommunications Act (TKG). This confirmation by the Bundesnetzagentur marks a significant compliance milestone for the company, reflecting our continued investment in transparent and legally sound telecommunications operations across the globe. Key […]

By 2025, the global Unified Communications as a Service (UCaaS) market is projected to reach $85.19 billion, driven by the increasing adoption of remote work and the need for scalable communication solutions. Many organizations have already implemented VoIP systems to facilitate remote communication. However, as businesses expand and require more integrated solutions, VoIP alone may […]

In 2023, the global SIP trunking services market was valued at $54.20 billion and is projected to reach $177.84 billion by 2032, growing at a CAGR of 14.13%. This surge reflects the increasing demand for scalable, cost-effective communication solutions as businesses transition from traditional phone systems to internet-based telephony. As organizations navigate the complexities of […]

More than 204 billion business emails are sent each day, but voice communication still dominates when urgency, clarity, and connection matter most. According to a 2023 report by Global Market Insights, the global VoIP market is projected to surpass $100 billion by 2032 (Global Market Insights), driven in large part by businesses shifting from legacy […]

By 2028, the global SIP trunking services market is expected to reach $35.5 billion (Global Market Insights), growing at a compound annual rate of over 13% from 2022 onward, according to a recent report by Global Market Insights. That’s not just momentum, it’s a clear signal. Enterprises are moving away from legacy telephony because they’re […]

VOIP services are now a mature technology and a widespread staple of many businesses, popular for their quality, rich functionality, versatility, scalability and cost-effectiveness. Below is a description of trends, some well-established and some growing, in VoIP and related technologies. If you have a VoIP business solution or are considering acquiring one, this overview may […]

As you may already know if you’re reading this page, a SIP provider offers a SIP trunking solution, which connects to a Private Branch Exchange (PBX) on the one hand, and to the internet and the Public Switched Telephone Network (PSTN) on the other hand. A SIP trunk is a bundle of virtual telephone lines […]

You’ve been in business for some time now, with a strong local presence and you’ve noticed that your reliable landline-based phone system no longer meets all of your needs. You’ve witnessed the trends, with many business owners selling their products in virtual stores, rather than traditional bricks and mortar set-up. So, after some careful consideration, […]

South Africa has been dubbed “the Rainbow Country”, a nickname that refers to its unusually broad spectrum of cultures, ethnicities and languages. South Africa is an outlier among African nations in other ways as well. In spite of the rocky political road it has traveled, including the struggle to be free of Apartheid, it’s one […]

To build out locally, you need more than just a SIP trunk. You need LLVS from DID Logic. Are you a communications service provider trying to resell dial tone to your users? Are you expanding internationally? Targeting new countries? Then you should know by now that simply setting up international voice service with a VoIP […]

Efficient call management plays a crucial role in maintaining productivity and customer satisfaction. One technology that enhances business phone systems is Direct Inward Dialing (DID) – a service that enables organizations to assign unique telephone numbers to individual employees or departments without requiring multiple physical phone lines. This article explores how DID works, its advantages, and […]

You need a new phone system for your business and you don’t know where to start. There are many VoIP PBX solutions on the market and the one you choose depends on what you require your phone system to do. You should consider the growing demands of your business, including whether or not you have […]

Hong Kong and Winter Park, Florida, USA, (24 December, 2018) –Epygi Technologies, a worldwide provider of Integrated Communications Solutions, and DID Logic, provider of international voice termination and DIDs, announce their partnership after successful interoperability configuration and testing, enabling Epygi customers to place outbound PSTN calls via any of the worldwide DID Logic gateways. The successful […]

Internet telephony technology has been around for decades now, but as it continues to gain popularity, we still see business owners on the sidelines about making the switch from traditional phone lines. Many could scarcely fathom the idea of switching from the plain old telephone lines to a system that runs solely on an Internet […]

If you’re a business owner, chances are you already have a Private Branch Exchange (PBX) installed at your office sites. You may also be considering purchasing or upgrading a Voice-over-IP (VoIP) solution for its rich feature set, scalable architecture and affordable call pricing. These products are also known as SIP trunking solutions (SIP = Session […]

Budapest, Hungary, 12.05.2022 – VCC Live, a leading cloud contact center solutions provider, and DID Logic, provider of international voice termination and DIDs, have partnered to help ensure quality, region-specific voice services for contact centers worldwide. This partnership will focus on providing VCC Live’s clients with DID numbers — which include a local number displayed […]

We know you have more important tasks than tracking carrier gateway IP updates. For over 12 years, we have not changed gateway IP address in the Netherlands. Unfortunately, as the infrastructure has become legacy and technology evolved, we must migrate the edge SBCs to a more carrier-dense, redundant environment. This change will take place on […]

WILMINGTON, USA AND HONG KONG, CHINA 26 DEC 2017 – LiveAgent software is now fully interoperable with DID Logic SIP provider services. DID Logic can support a number of callcenter agent scenarios to supplement LiveAgent’s web suite. Agents can receive calls on toll-free and local DID numbers straight to their PC phone or custom IVR. […]

XIAMEN, CHINA / LONDON, UK AND HONG KONG, CHINA 28 NOV 2017 – Yeastar, an industry recognized manufacturer and developer of IP-PBX and VoIP gateways, and DID Logic, provider of international voice termination and DIDs, today jointly announced their partnership following successful interoperability testing and configuration development. Yeastar clients can easily and quickly deploy SIP trunk […]

Cool Icelandic numbers are hot! DID Logic now offers DID numbers in Iceland. Our inbound service now extends to Iceland where we connect to the local nationwide Icelandic network. The latency on the AMS-Reykjavík route is a mere 37 ms and London-Reykjavík is 44 ms. Iceland is an important hub for transatlantic cables. The 3rd […]

Testing and evaluation of interoperability are essential for seamless integration of the platforms and quality assurance. This guide will be helpful to telecom professionals implementing call centre solutions from scratch. DID Logic is constantly performing tests with different vendors to ensure that our customers can easily connect their existing communications infrastructure to our network. We […]

Peer1, our long time facility and network partner, has been acquired by Cogeco Cable for $526 million. Under the new management, certain legacy locations were upgraded and it is unfortunately not possible to retain the same IP addresses. SBC hostnames in London, Toronto and Los Angeles will resolve to new IP addresses on April 14th. […]

E911 emergency services can now be added to US lines. E911 can be added to numbers that are DID Logic TNs and also to any external DID number you own with other providers. There is a one-time $25 fee to enable E911. Address information passed to PSAP We verify and register your location information and […]

LONDON, UK and Hong Kong, APRIL 22, 2015 – 3CX, developer of the next generation software PBX 3CX Phone System, and DID Logic, provider of DID Exchange VoIP carrier services platform, announce their partnership following successful interoperability testing and configuration development, allowing 3CX customers to easily provision DID Logic numbers and outbound SIP trunks. The […]

Geographical US numbers from separate capacity group, using Tier1 carriers. New 30xE1 capable DIDs (900 ports): 747 Burbank, 404 Atlanta, 312 Chicago, 720 Denver, 216 Cleveland, 213 Los Angeles, 347 New York, 602 Phoenix. Suitable for high-volume conference, calling card, chat and educational services. Or choose completely unlimited capacity, no catch, NO 10000 minutes fine […]

All capacity is direct, no need to purchase channels. USA 1-800 numbers: just $0.99/month with $0.018/min inbound. UK 0800 Freephone DIDs: $0.99/month and $0.049/min inbound. Australian 1800 toll-free DIDs: $0.06/min inbound, fixed and mobile. Launching in December: toll-free numbers in Brazil, Finland, France, New Zealand and Switzerland, direct backend routing with nothing in between, our […]

We’re making it simple to fund your account. You can now pay using your credit or debit card directly, without having to go through the PayPal registration. Use your Visa, MasterCard, AMEX or JCB card to deposit funds. Debit or credit cards, including Visa Electron (if CVV is present) supported. Better cross-border exchange rates based […]

DID Logic deployed the sip-SE edge routers in Sweden (sip.se.didlogic.net). Access the best selection of Nordic LECs with ridiculously low latency! Stockholm locations offer easy interconnection with facilities-based national backbone providers and Exchanges such as Telecity, Phonera (Availio), Bahnhof, Interxion, Portlane, IP-only and others. Public Internet latency to our sip-SE switches varies from 1 ms […]