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More than 600,000 businesses worldwide rely on 3CX to power their communication systems — and over 85% of them now use SIP trunking for external connectivity. That’s a staggering shift from legacy ISDN and PRI lines, which are being rapidly decommissioned across Europe and North America. Yet, while adoption is nearly universal, satisfaction isn’t. Many […]

Global migration to IP-based voice is accelerating faster than most enterprises anticipated, by 2027, over 90% of business voice traffic will move off legacy PSTN networks. With national phaseouts scheduled across the UK, EU, and parts of Asia, IT leaders are under pressure to modernize telephony infrastructure without losing reliability or control. Yet one question […]

By 2027, over 90% of global enterprises will have phased out traditional PSTN lines, according to Gartner and Ofcom’s telephony forecasts. That shift marks one of the fastest infrastructure retirements in enterprise communications history, driven not by novelty, but necessity. Public Switched Telephone Networks (PSTN) that once powered every corporate line are reaching their operational […]

Legacy phone lines keep draining budgets and slow every change. The SIP trunking market will reach $73.14B in 2025 and is projected to hit $157.91B by 2030 at a 16.64% CAGR, driven by enterprise migration to IP voice and mandated PSTN retirements. Deadlines add pressure. In the UK alone, BT urges businesses to move off […]

Legacy phone lines are quickly becoming a financial and operational burden. A single PRI channel often costs between $40 and $50 per month, while SIP channels typically range from $15 to $25 (source: TechTarget, Gartner). That difference may not look dramatic for one channel, but for a mid-size company running hundreds of concurrent calls, the […]

Every minute of telecom downtime costs businesses an average of $5,600. For contact centers or customer-facing teams, even a short disruption translates into lost sales, broken SLAs, and reputational damage that lingers long after systems are back online. That’s where SIP trunking failover comes in. Instead of a single point of failure, calls automatically reroute […]

Global enterprises are under mounting pressure to modernize how they connect distributed offices. Traditional telephony models simply don’t scale: the average PRI line costs $400–600 per month per location, according to TeleGeography. For a company running 50 branches, that translates into hundreds of thousands annually, before factoring in long-distance charges and separate maintenance contracts. SIP […]

In 2000, over 94% of U.S. households still had a landline. By 2023, that figure fell below 27% according to the CDC’s National Health Interview Survey. Businesses are following the same trajectory, shifting away from fixed lines toward internet-based telephony. The decline isn’t just cultural, it reflects real pain points with traditional systems: high costs […]

Enterprises that migrate from legacy PRI lines to SIP trunking often cut telephony costs by 30–60% while gaining flexibility in scaling channels up or down. Yet those savings never materialize when deployments fail to meet core technical and security requirements. Call drops, jitter, and even multimillion-dollar fraud cases are usually traced back to poor planning […]

By 31 January 2027, the U.K. will switch off the PSTN, forcing every remaining landline onto IP. That deadline sums up the global direction: cloud calling at internet scale. Microsoft already reports 20+ million Teams Phone PSTN users, and Zoom Phone passed 7 million paid seats, both ecosystems built around SIP.  So the question isn’t […]

What if your business phone number could autonomously greet callers, qualify leads, or resolve support requests instantly, around the clock, and in any market where you operate? That future is here today.  DIDlogic numbers now integrate with ElevenLabs Conversational AI, enabling businesses to “Bring Your Own Bots” to the phone line. With DIDlogic providing global […]

Global demand for virtual phone numbers is exploding. The Direct Inward Dialing (DID) market is projected to reach $47.5 billion by 2032, growing at a 16.3% CAGR from 2023. That growth reflects a major shift: businesses no longer rely on hardware PBX systems or country-specific landlines to stay connected. Instead, they adopt DID numbers to […]

Enterprises aren’t just migrating to the cloud for email and file sharing, phone systems are following the same path. The global SIP trunking market is projected to grow at a CAGR of 12.6% from 2023 to 2030, driven by the shift from legacy PRI lines to VoIP technology and unified communications platforms. For companies scaling […]

Telecom spend hides a lot of waste. Companies that move from PRI to SIP often cut monthly voice costs by 40–60%, according to Nemertes Research findings widely cited across the industry.  Urgency is rising. The SIP trunking market stands at USD 73.14B in 2025 and is projected to reach USD 157.91B by 2030 (16.64% CAGR) […]

Text messaging is now the preferred communication method for over 85% of smartphone users, even when interacting with businesses, according to the most recent reports. But what happens when that customer tries to text a company’s toll-free number, one that’s historically been reserved for voice calls? The expectation is simple: If a number is publicly […]

Despite the rise of chatbots, messaging apps, and AI-driven self-service, over 64% of consumers still prefer speaking to a real person by phone when dealing with complex issues, according to Customer Contact Week’s 2023 report. And that preference isn’t just about convenience, it’s about trust, reassurance, and resolution. The shift to digital-first communication hasn’t eliminated […]

More than 57% of SMBs expanding globally rely on toll-free numbers to handle inbound customer calls. But most don’t realize those numbers often stop working the moment their customers cross a border. Take this scenario: A business based in New York lists a standard US 800 number as its main customer support line. A client […]

Over 42% of consumers say they still prefer resolving complex or urgent issues through a phone call rather than digital channels. Despite the explosion of messaging, live chat, and AI-powered assistants, the voice channel continues to dominate in moments that matter, especially when the stakes are high or time is tight. For businesses, this creates […]

In 2024 alone, U.S. consumers lost $12.5 billion to phone-related fraud, an all-time high, according to the Federal Trade Commission (FTC). A growing portion of these scams now involve toll-free numbers, which were once seen as symbols of corporate trust. But that perception is precisely what scammers exploit. By hijacking or spoofing 1-800 numbers, fraudsters […]

Businesses face a crucial question when adopting SIP trunks: how many calls can one handle simultaneously? While providers often quote generic channel limits, real capacity depends on many factors. According to a 2024 Cisco report, over 70% of VoIP issues trace back to bandwidth or configuration mistakes, not just channel count. Understanding what truly defines […]

More than 90% of global enterprises plan to shift from legacy ISDN/E1 lines to SIP trunking by 2025, driven by the official decommissioning of ISDN networks worldwide. This isn’t just a technical upgrade, it’s a strategic choice that impacts scalability, cost management, and digital transformation readiness. ISDN’s phase-out accelerates the need for businesses to adopt […]

Choosing between SIP trunking and ISDN remains a pressing IT challenge with significant impacts on costs, flexibility, and business continuity. This article cuts through generic advice, offering a technical and strategic deep dive tailored for today’s infrastructure realities. ISDN’s global phase-out has transformed this decision from a simple comparison into a critical urgency. Many countries […]

By 2026, global VoIP traffic is expected to exceed 200 billion minutes per month, reflecting a massive shift towards SIP trunking for business communications. This surge comes amid rapid digital transformation and expanding hybrid workforces demanding flexible, secure voice infrastructure. At the same time, legacy telephony systems are aging and losing support, exposing businesses to […]

Nearly 70% of businesses globally have adopted VoIP or UCaaS solutions, reflecting a compound annual growth rate of over 15% in this market. Remote and hybrid work models have surged, pushing companies to rethink their communication infrastructure. Choosing between SIP trunking and Cloud PBX isn’t just a tech decision, it influences agility, cost, and competitive […]

The  shift to remote work and cloud PBX has accelerated VoIP adoption worldwide. Yet many decision-makers still confuse SIP sessions and SIP trunks, two related terms that drive very different voice infrastructure outcomes. Understanding their distinct roles clarifies which approach scales best as your business grows. Key Takeaways SIP sessions represent individual call connections between […]

By 2027, over 80% of enterprises will have adopted cloud-based communication solutions, reflecting a rapid shift away from traditional telephony systems. This transition isn’t just about upgrading phones, it’s about rethinking the entire voice infrastructure to meet new demands. Hybrid workforces and digital transformation push organizations to find flexible, scalable communication platforms. Meanwhile, legacy systems […]

In 2023, VoIP-based phone systems accounted for over 62% of global enterprise telephony deployments, yet 43% of those organizations reported at least one telephony-related security incident, according to IBM’s X-Force Threat Intelligence Index. The shift to hybrid voice infrastructure, blending internet-based communication with legacy PBX systems, has expanded the attack surface far beyond traditional IT […]

Global voice infrastructure silently powers almost every customer interaction. Yet only a few procurement teams realize how fragile or fragmented that infrastructure becomes without the right Direct Inward Dialing (DID) provider behind it. In 2023, enterprises reported $4.4 million in average annual losses tied to telecom downtime, fraud, and compliance failures — all linked directly […]

According to Salesforce’s research, 88% of customers say the experience a company provides is as important as its products or services. For many businesses, that experience begins with a phone number, often the first point of contact. Whether customers are dialing a Direct Inward Dialing (DID) number or a Toll-Free line, the choice shapes not […]

In 2024, over 61% of businesses globally transitioned their voice infrastructure to SIP-based systems, leaving traditional PRI lines increasingly sidelined. While SIP trunking continues to dominate the future of business telephony, PRI still holds firm in some sectors — not because it’s better, but because it’s embedded. Choosing between PRI and SIP is less about […]

By 2025, the global Unified Communications as a Service (UCaaS) market is projected to reach $85.19 billion, driven by the increasing adoption of remote work and the need for scalable communication solutions. Many organizations have already implemented VoIP systems to facilitate remote communication. However, as businesses expand and require more integrated solutions, VoIP alone may […]

In 2023, the global SIP trunking services market was valued at $54.20 billion and is projected to reach $177.84 billion by 2032, growing at a CAGR of 14.13%. This surge reflects the increasing demand for scalable, cost-effective communication solutions as businesses transition from traditional phone systems to internet-based telephony. As organizations navigate the complexities of […]