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  • VOIP services are now a mature technology and a widespread staple of many businesses, popular for their quality, rich functionality, versatility, scalability and cost-effectiveness. Below is a description of trends, some well-established and some growing, in VoIP and related technologies. If you have a VoIP business solution or are considering acquiring one, this overview may help you take advantage of the latest opportunities and avoid a couple of risks.

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  • As you may already know if you’re reading this page, a SIP provider offers a SIP trunking solution, which connects to a Private Branch Exchange (PBX) on the one hand, and to the internet and the Public Switched Telephone Network (PSTN) on the other hand. A SIP trunk is a bundle of virtual telephone lines whose calls are managed using the Session Initiation Protocol (SIP), and whose voice data is sent as digital packets over the internet, for some or all of the call’s route.

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  • You’ve been in business for some time now, with a strong local presence and you’ve noticed that your reliable landline-based phone system no longer meets all of your needs. You’ve witnessed the trends, with many business owners selling their products in virtual stores, rather than traditional bricks and mortar set-up. So, after some careful consideration, you’re definitely interested in expanding your business. You’ve considered all your options and want to upgrade from your legacy phone system, probably still utilizing the antiquated Public Switched Telephone Network (PSTN) with analog connections. You’re now convinced that a new VoIP IP-PBX with all the bells and whistles, like web meeting, call-flow management, multiple IVR and CRM integration, for example, can take your business to the next level. You’re right!

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  • South Africa has been dubbed “the Rainbow Country”—a nickname that refers to its unusually broad spectrum of cultures, ethnicities and languages. South Africa is an outlier among African nations in other ways as well. In spite of the rocky political road it has traveled, including the struggle to be free of Apartheid, it’s one of the few countries in Africa never to have a government overthrown by violence, and it’s held regular elections for almost a century.

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  • Are you a communications service provider trying to resell dial tone to your users?Are you expanding internationally? Targeting new countries?Then you should know by now that simply setting up international voice service with a VoIP trunk provider does not allow you to sell your app or platform locally.

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  • When you understand some key telecom industry terminology, selecting carriers and services for your enterprise can actually be a rewarding experience. The more you know about PBX, DID numbers and SIP trunking, to name a few telecom terms, the better prepared you’ll be for advancing your company as technology evolves. These particular acronyms are some of the most important for business operations and overall productivity. Since PBX is a primary phone system supporting DIDs and SIPs, this concept is worth understanding as well.

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  • 8 January 2019
    On-Premise vs. Cloud PBX
    You need a new phone system for your business and you don’t know where to start. There are many VoIP PBX solutions on the market and the one you choose depends on what you require your phone system to do. You should consider the growing demands of your business, including whether or not you have a single or multiple locations, do you need video or conferencing capabilities? Note the number of extensions/users, what are your budget limitations, and do you have space to store equipment? If cost is a consideration (and I don’t know anyone for which it wouldn’t be), consider the ongoing costs for the solutions you are reviewing. Does the solution require licensing and is that licensing a one-time charge, monthly, or annual cost? You should also look at your in-house technology staff - do you have anyone who can knowledgeably monitor telecommunications equipment?
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  • Internet telephony technology has been around for decades now, but as it continues to gain popularity, we still see business owners on the sidelines about making the switch from traditional phone lines. Many could scarcely fathom the idea of switching from the plain old telephone lines to a system that runs solely on an Internet connection.
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  • If you’re a business owner, chances are you already have a Private Branch Exchange (PBX) installed at your office sites. You may also be considering purchasing or upgrading a Voice-over-IP (VoIP) solution for its rich feature set, scalable architecture and affordable call pricing. These products are also known as SIP trunking solutions (SIP = Session Initiation Protocol), as they implement a “trunk” of multiple digital telephone lines, and manage voice calls over the Internet using SIP.

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