Blog

Missed calls cost small businesses over $60 billion in lost revenue every year, and 85% of callers never try again, according to recent research from Invoca. This means inbound calls still still drive a significant share of business leads, so speed matters. And while human receptionists have limits — hours, bandwidth, cost — AI receptionists don’t. They answer instantly, operate 24/7, and handle routine inquiries without pause. Businesses using AI agents see labor costs drop by up to 90% and gain the ability to scale call handling without scaling headcount.

AI voice agents are having a moment. Large language models are more capable; speech synthesis more natural. Conversational AI is finally usable in real customer-facing scenarios.

Programmable communications now sit at the core of revenue workflows, and the market reflects that shift. The CPaaS sector is projected to reach $72.4B by 2035, growing at 18.4% CAGR, according to Future Market Insights. That surge shows how dependent teams have become on reliable APIs, stable carrier routes, and predictable support when running voice or messaging across […]

Global VoIP spending is rising fast, with the market projected to reach $326.27 billion by 2032 according to Fortune Business Insights. That growth reflects a simple reality: more companies now run remote teams, rely on cloud-based phone systems, and need reliable international virtual numbers to support customers in multiple regions. AVOXI sits inside that shift with a […]

Global spending on cloud-based communication platforms passed $25 billion in 2024, according to IDC, and a growing share of that spend comes from companies trying to balance UCaaS convenience with the economics of SIP trunking. Many teams start with 8×8 because it’s a simple all-in-one suite, yet they often discover that per-user pricing becomes restrictive once […]

Over 60% of businesses migrating to VoIP experience call quality issues in their first deployment phase, according to a 2024 Frost & Sullivan report. Most of these problems don’t come from the SIP service itself, they stem from inadequate or misconfigured hardware. The myth that SIP trunking is purely “virtual” often leads teams to underestimate the […]

Telecom outages drain an average of $5,600 per minute, according to Gartner, making phone infrastructure one of the highest-risk operational dependencies for any business. At the same time, SIP trunking adoption keeps climbing, with the market projected to grow from $70.4 billion in 2024 to $255.36 billion by 2034.That surge means teams can’t afford a trunking provider […]

In 2025, SIP trunking spending reaches about $73 billion worldwide, with forecasts near $158 billion by 2030. Yet many teams still wrestle with outages, opaque invoices, and limited coverage from their current SIP trunk provider. Buyers searching for SIP.US alternatives usually don’t question SIP itself; they question fit, risk, and long-term cost. A US-only footprint, […]

Cloud phone systems went from niche to massive business in under a decade. The Unified Communications as a Service (UCaaS) market already sits around $87.4 billion in 2024 and could hit $519 billion by 2034. At the same time, 78% of enterprises and 61% of small businesses now use VoIP for everyday communication. Platforms like […]

The biggest deals I’ve closed started with conversations, not contracts. In telecom, nothing moves fast, not regulations, not implementations, and definitely not enterprise deals. When I first started as an Account Executive, I thought success meant signing big contracts and moving on to the next. What I’ve learned instead is that the real work, and […]

By 2030, businesses are expected to spend around $172.7 billion a year on unified communications as a service (UCaaS). SIP trunking services are on a similar trajectory, projected to grow from about $14.6 billion in 2024 to $41.2 billion by 2033, driven by companies moving away from legacy carriers to IP-based voice.  Vonage sits in […]

Roughly one in four B2B customers plans to switch telecom providers in the next 12 months, according to McKinsey. McKinsey links that churn directly to opaque pricing, complex contracts, and inconsistent support. Bandwidth sits at the center of that shift. Its network now spans 65+ countries and over 90% of global GDP, which makes the […]

CPaaS isn’t a niche anymore; analysts expect the market to climb from about $19.9 billion in 2025 to over $80 billion by 2030. In that landscape, Twilio still leads with roughly a quarter of global CPaaS revenue and more than $4.4 billion in annual sales, yet a growing share of those same customers now ask […]

“Unlimited” sounds simple. Reality isn’t. UC&C spending hit about $69 billion in 2024, so more teams now move voice to IP and hunt for predictable billing. Meanwhile, the UK’s copper PSTN dies by January 31, 2027, another shove toward SIP trunks and cloud telephony.  That surge creates a common trap: many read “unlimited” as infinite […]

Every minute, over 350,000 VoIP calls are active worldwide and nearly 80% of those rely on SIP trunking as their signaling backbone. Yet, when businesses face dropped calls or choppy audio, they often blame the provider rather than the real culprit: poor SIP trunk architecture. A well-designed architecture doesn’t just connect calls, it governs how […]

Free isn’t harmless in telecom. In 2023, communications fraud drained an estimated $38.95 billion from carriers and enterprises, much of it via SIP-based abuse and toll attacks. Now ask yourself: can something as central as your voice stack, your free SIP trunking link into a PBX, your VoIP endpoints, your IP telephony edge, really be […]

AI can simulate intelligence. But it can’t simulate experience. That line feels especially true in telecom, where real-world complexity doesn’t bend easily to algorithms. In theory, AI can optimize routing, predict usage, and flag anomalies faster than any human ever could. But when you’re dealing with hundreds of carriers, local number regulations, and jurisdictional quirks […]

Switching to SIP trunking cuts voice spend by 30–50% on average, according to multiple industry tallies of business VoIP deployments. That’s not a marketing claim; independent round-ups of real implementations place typical savings in this band for companies moving away from PRI or analog lines. Legacy telephony drains budgets in ways finance teams can’t ignore: […]