Get a Toll-Free Number in Australia

Premium quality toll-free number delivering crystal-clear audio with near-zero downtime, global accessibility, and secure routing that ensures every customer call connects reliably

While the number itself (like 800, 888) looks the same, the network behind it makes a big difference in reliability and customer perception

Quality of toll-free numbers matters!

Call routing infrastructure

highly reliable, low-latency networks, reducing dropped calls and poor audio.

International reach

supporting toll-free access from every country, which impacts global customer experience.

Caller ID and spam protection

ensuring your number isn’t flagged as spam, protecting answer rates.

SLA (Service Level Agreements)

guaranteed uptime and call quality

Toll-free Number for Australia

Australia toll-free code - 1800 (+61 country code)

Activation Fee - $40.00 one-time (the cost to activate the number)

Per Minute Rate - $0.0300 (what your business pays per inbound minute)

Channels - 30 (up to 180 simultaneous calls can be handled at once)

Monthly Fee - $5.00 recurring (flat cost to keep the number active each month)

This number does not support SMS messaging (voice-only toll-free service)

Freephone numbers

What are toll-free numbers?

Cost Structure

Toll-free numbers reverse the cost of the call — instead of the caller paying, the business that owns the number pays. This removes a barrier for customers, especially in industries where inbound calls are frequent (support, sales, billing inquiries).

Number Format & Prefixes

Toll-free numbers are identified by specific prefixes that vary by region (e.g., 800/888/877 in North America, 0800 in the UK, 1800 in Australia). Customers instantly recognize these numbers as “free to call,” which builds trust and increases the likelihood they’ll dial.

Accessibility & Reach

Toll-free numbers can be local (nationwide free calls) or global (via International Freephone Service or UIFN, allowing one number across multiple countries). Customers from different geographies can reach you without worrying about international call charges.

Business Perception & Utility

Toll-free numbers aren’t just about cost; they enhance professionalism, credibility, and customer trust. Having a toll-free number signals that your business is established, customer-oriented, and invested in service quality.

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Key Features to Look for in an Australian Toll Free Numbers

DID Logic offers toll-free numbers across more than 100 countries, featuring in-country (in some cases direct to incumbent carriers) routing for improved performance and reliability.

High Capacity & Flexible Scaling

DiDlogic supports dynamic scaling, from a few channels to thousands, perfect for handling sudden spikes in inbound calls. You won’t be charged separately for inbound capacity.

Low Latency, Local Audio Routing

Audio (RTP) is streamed directly from in-country facilities. This greatly reduces latency and improves call clarity, which is critical for contact centers.

Seamless Porting – Zero Downtime

DID Logic supports paperless Local Number Portability (LNP), enabling smooth, reliable port-ins of toll-free numbers with no service interruption, even for high-volume, mission-critical setups.

Top-Tier Network & Redundancy

DiDlogic infrastructure uses Tier III/IV data centers, direct cross-connects alongside carrier suites, and private VLANs to eliminate jitter and latency, ensuring carrier-grade reliability.

Self-Service & Developer-Friendly Tools

Numbers can be provisioned quickly through a user portal (Exchange), with APIs for automation, real-time CDRs, and flexible forwarding, all ideal for scaling contact center operations.

Key Benefits of Toll-Free Numbers

Benefit	How It Helps Businesses
Free for Customers	Callers aren’t charged, which removes barriers and encourages more inbound calls.
Professional Brand Image	Having a toll-free number signals trust, stability, and nationwide presence.
Easy to Remember	Toll-free numbers (like 54-800-EXAMPLE) are simple to market and recall.
Nationwide or Global Reach	Customers from across a country, or even internationally with UIFN, can connect without paying long-distance fees.
Higher Call Volumes	Free access motivates customers to call more often and stay on the line longer.
Flexible Call Routing	Toll-free numbers integrate with IVR and call routing systems, ensuring calls reach the right department.
Enhanced Marketing Tracking	Unique toll-free numbers can be assigned to campaigns, making it easy to measure call-driven ROI.
Customer Trust & Loyalty	Being easy (and free) to reach strengthens long-term customer relationships.
Scalability	Supports multiple concurrent calls, ideal for growing contact centers with high traffic.
Portability	Toll-free numbers can usually be ported between providers, so your business keeps the same number if you switch carriers.

You’ll pay ~$5/month + $0.03/min inbound, handle up to 180 concurrent calls (voice-only), local use only within Australia, and setup is fast with simple KYC.

How to get a toll-free number for Australia?

Step 1: Sign Up / Log In

Create an account on the DID Logic Exchange portal (self-service platform).
Verification (KYC) may be required with basic business documentation, since Australia toll-free falls under regulated numbering.

Step 2: Browse Australia Toll-Free Inventory

Inside the portal, go to Buy → Australia → Toll-Free Numbers.
You’ll see available 1800 numbers (Australia's toll-free prefix).

Step 3: Review Pricing & Capacity

For Australia:

Setup/Activation: around $40 one-time
Monthly Fee: around $5
Inbound Rate: $0.03/min (caller pays nothing, business pays this rate)
Channels: typically up to 180 concurrent calls included (except one number with 4 channels)
SMS: not supported on Australia toll-free

Step 4: Order & Configure

Add the chosen number to your cart and purchase.
Assign it to a SIP trunk / SIP URI / forwarding destination (e.g., your PBX, VoIP softswitch, or contact center platform).
Set up routing rules (failover, IVR, time-of-day routing, etc.).

Frequently Asked Questions

Are 1800 numbers in Australia really toll-free for callers?

Yes. Calls to 1800 numbers are 100% free for anyone dialing from within Australia, your business covers the inbound per-minute cost.

What documents do I need to buy an Australian toll-free number?

DID Logic requires basic KYC documents due to ACMA regulations:

Your business registration details (ABN/ACN if you have an Australian entity, optional for foreign businesses).
A copy of your authorized representative’s ID (passport or driver’s license).
Contact information for compliance records.

What does it cost to keep the number active?

With DiDlogic:

Setup Fee: ~$40 (one-time)
Monthly Fee: ~$5 recurring
Inbound Rate: $0.03/minute (caller pays nothing; your business pays this)

How many calls can I handle at the same time?

Most DIDlogic Australian toll-free numbers come with up to 180 concurrent channels, allowing you to handle high call volumes without congestion. (One specific number, +611800246433, supports only 4 channels, so choose carefully.)

Can people outside Australia call this toll-free number?

No. Australian toll-free numbers (1800) are domestic-only — they work only within Australia.

If you want global access, you’ll need either:
- A UIFN (Universal International Freephone Number), or
- Separate toll-free numbers in each country.

Can I forward calls to my SIP trunk, VoIP PBX, or contact center platform?

Yes. DID Logic supports SIP URI forwarding, so you can route calls directly to your VoIP infrastructure, PBX, or cloud contact center platforms.

Does the number support SMS or two-way messaging?

No. Australian 1800 toll-free numbers are voice-only, SMS functionality is not supported.

How long does provisioning take?

For most Australian toll-free numbers, activation is instant once payment and KYC are approved.

In rare cases where carrier verification is required, it may take up to 1 business day.

Can I port my existing 1800 number to DIDlogic?

Yes. DIDlogic supports toll-free number porting in Australia with zero downtime. You’ll need:

Your current carrier’s Letter of Authorization (LOA)
A recent billing statement
Expected porting time: usually 5–7 business days.

What happens if I need more than 180 concurrent channels?

DIDlogic’s network is scalable, you can request additional channel capacity if your contact center grows or if you expect spikes in inbound call traffic.

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