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News and updates

DID Logic completes SIP trunk interop with LiveAgent

26 December 2017
LiveAgent

WILMINGTON, USA AND HONG KONG, CHINA 26 DEC 2017 – LiveAgent software is now fully interoperable with DID Logic SIP provider services.

DID Logic can support a number of callcenter agent scenarios to supplement LiveAgent's web suite. Agents can receive calls on toll-free and local DID numbers straight to their PC phone or custom IVR. LiveAgent route calls automatically by priority or assign them randomly. Easy SIP trunk integration lets your callcenter agents place outbound SIP calls via any of the worldwide DID Logic gateways.

About DID Logic (www.didlogic.com)

DID Logic operates the Exchange platform, delivering inbound VoIP numbers (DID capacity) and outbound SIP trunking service (VoIP termination) for businesses of all sizes, financial firms, universities and charities. The DID Logic carrier exchange platform leverages local IP edge in 12 locations worldwide to ensure minimal latency from customer SIP endpoint IP to the terminating carrier. DID Logic solves complex challenges for customers in Asia Pacific, Middle East and Europe by reducing latency over truly local IP transit links and local IX presence.

About LiveAgent (www.ladesk.com)

LiveAgent is a web based multi-channel support application. Through a single application, your support agents can interact with the customer using voice, social media, email or chat. Automated assignment of tickets makes sure that work is done effectively, and all messages and chats are answered on time. LiveAgent is the most reviewed and #1 rated help desk software for customer support centers.